FAQ

FGS Cleaning is a local leader in residential and office cleaning services. All our staff are bonded, insured, background-checked, and undergo drug testing. References are available upon request.

No, we aim to keep you with exceptional service, not contracts. A 48-hour notice is needed for appointment cancellations to avoid affecting our team’s income.

Not necessary, we accommodate various situations. Many clients provide keys or access codes for convenience. We ensure secure key handling.

We love pets! If they are comfortable, they can stay. If they get anxious, arrangements can be made to keep them safe.

Certainly, please inform us 24 hours in advance. We don’t clean certain items and areas, but we can tailor our services to your needs.

Absolutely! We offer additional home services tailored to your requirements. Contact us for details.

We strive to maintain consistency but may substitute when necessary. Each team includes a leader to ensure quality.

We require a credit card on file. Payment is due at the time of service. Cash, checks, and credit cards are accepted.

Teams of two are standard, ensuring efficiency. Hourly rates are per person.

We use trusted Proctor & Gamble professional cleaning products, and we’re happy to accommodate special products if provided.

We guarantee satisfaction. Contact us within 24 business hours, and we’ll re-clean the area free of charge.

Yes, we offer customizable gift certificates in any amount or select from our pampering gift packages.

Please provide 24 business-hours’ notice to avoid fees. We accommodate rescheduling within reason.

Picking up items ensures efficient cleaning. We can help but may need extra time and charge accordingly.

Yes, team members are trained professionals. Each team has a leader to ensure tasks are completed satisfactorily.

Tipping is not required but appreciated. If you choose to tip, 10-30% of the total charge split among the team is appropriate.

Unlicensed, uninsured cleaners may cost less but lack protection for you and your home. Hiring insured professionals ensures safety and security.

We have a diverse staff, and clear communication is vital. Contact our office with requests, and we’ll relay the message to the team.

For safety reasons, team members wear shoes. We can cover shoes if requested in advance.

No, laundry and dishwashing services are not provided at this time.

While we’re careful, accidents occur. Our teams report damage immediately. We’re insured, and a copy of our policy is available upon request. Secure valuables to prevent accidents. Items like cash, jewelry, and electronics are typically not covered.